Tell us a bit about your business
Plumb-Web – we’re based in Ailsworth, a village just on the outskirts of Peterborough. We cater for a wide range of customers and properties. Undertaking repair and maintenance work, alongside larger projects of complete bathroom and kitchen renovations. We’ll also take on projects that are unusual or have very unique requirements.

How long have you been in the industry? How did you get started and why?
I was made redundant from a role in IT in 2009, and decided I wanted a change in direction and so retrained, whilst retraining I decided, I wanted to have the autonomy of controlling my own destination in my world of work so decided to start a business of my own: Plumb-Web. Initially, the name was picked as I was debating about continuing to do both IT projects and plumbing, but after about six months it was clear by the volume of work I was better off concentrating on the plumbing work.

Why plumbing?
When I decided on a change of career I opted for plumbing as I’d recently renovated a house where I had undertaken some of the plumbing work and had enjoyed the experience, so it was a natural pathway.

What’s your favourite job and why?
I don’t have a favourite as I enjoy the variety.

What trends do you see dominating the industry in the near future? 
Greater adoption of environmentally conscious products in the retrofit markets as consumers become savvier to benefits.

What would make your job easier? 
Standardisation across suppliers.

Most Brilliant job?
Would like to think that the last job that I left was my most brilliant job as for me every customer is my most important customer and the job I do for them is tailored to make it the most brilliant experience for them.

How do easyfit products, well, make your life easier?
Bristan easyfit offers the flexibility and quality that many other products don’t, particularly with the ability to fit the base unit makes it really cost-effective. A good example of this is replacing a tap behind a Butler/Belfast sink where access is very limited.

Why Bristan over brands? 
Quality, price, range of products, and they are a great British company with excellent support.

On average how many taps do you fit in a week?  
Average of approx. 10 sets a week

On average how many showers do you fit in a month?
Average of approx. 12 a month