Terms and Conditions

A comprehensive list of our Terms and Conditions

1 The Contract

1.1 In these General Terms and Conditions (“GTCs), the contract means your order for goods as accepted by us, or our quotation as accepted by you, in writing. If the goods are to be delivered by instalments, each instalment will constitute a separate contract.

1.2 Each quotation of ours will lapse after 30 days from its date, or such later date as we may agree in writing.
1.3 Once accepted by us, neither your order nor the contract can be cancelled, postponed or altered in any way, without our written consent. Unless otherwise agreed by us in writing, we do not trade on a sale or return basis.
1.4 Unless otherwise agreed by us in writing, these GTCs will apply to our quotation your order and the contract to the exclusion of any customary trade terms or terms or conditions of yours, and supersede any previous terms of trade between us.
1.5 No person acting or purporting to act on our behalf has any authority orally to add to or vary any of the terms of the contract or to waive any of our rights under it, and no such addition, variation or waiver shall have any effect unless agreed by us in writing. No waiver by us of any of our rights under the contract will be considered to constitute a general waiver of those or any other such rights.
1.6 The contract will be with you the sole trader, partnership or limited company as detailed in your last accepted credit account application form. Any changes in that status must be notified to us in writing immediately, and we reserve the right to discontinue dealings with you until you have completed and we have accepted a fresh such form. Until that has been done, you will remain liable, jointly and severally with the trading entity evidenced by the change, to pay us for goods supplied as if that change had not taken place. You may not assign or otherwise transfer the contract without our prior written consent, and no-one other than you and your permitted assignees or transferees may exercise any of your rights under the contract.
1.7 Our quotation, your order and the contract will be governed by the laws of England, and the English and Welsh Courts will have exclusive jurisdiction.

2 The Goods

2.1 All drawings, descriptive matter, price lists, catalogues, brochures, websites, and other promotional material of ours are approximate only and intended merely to give a general idea of the goods, and will not form part of the contract. Since we continuously try to improve the quality of our goods, they will also be subject to changes in design, materials, components and finishes. You will accept the goods subject to such variations in size, colour and finish as are within normally accepted manufacturing tolerances. Also, as products are subject to changes this may affect the qualification for various product approvals and so we will not be held responsible for any reliance placed on approval references within drawings, descriptive matter, price lists, catalogues, brochures, websites, and other promotional material unless it has been directly confirmed by us in writing at the time the products are ordered.
2.2 Whilst the goods will comply with all applicable standards and other regulatory requirements in the United Kingdom, we will not be responsible for ensuring that they comply with any such requirements elsewhere.
2.3 You acknowledge that all intellectual property rights, including but not limited to unregistered design right, copyright, registered designs and patents in the United Kingdom, and other similar rights elsewhere, in all the goods that are proprietary to us and their drawings, designs and specifications, will belong to us absolutely, and you will at our expense take such steps as we may reasonably request to establish, prosecute and defend those rights.

3 Delivery and Risk

3.1 The goods will be delivered to such delivery address in the United Kingdom as you have last given to us when your purchase order is placed, or such other address as we may agree in writing. Where the delivery address is outside the United Kingdom, the goods will be delivered ex works our warehouse, but we will, at your request, make arrangements on your behalf and at your expense for their collection and carriage to such delivery point as you may designate.
3.2 Whilst we will use reasonable efforts to do so, we will not be obliged to comply with any delivery procedures of yours. You will have given authority to accept delivery on your behalf to any person who purports to accept delivery of the goods at the delivery address. You will accept delivery at any time during your normal business hours.
3.3 Part deliveries are permitted. You will not be entitled to reject a delivery or deliveries of the goods if they are within 10% of all or any of the numbers, sizes, types or finishes ordered.
3.4 We will use our reasonable efforts to despatch or deliver the goods within any delivery period designated in the contract or otherwise agreed by us in writing, but time for delivery will not be of the essence, and we will not be liable for any loss, expense or claim whatsoever caused by late delivery. In any event, we reserve the right to cancel all or part of the goods or suspend or delay delivery, without liability to you, if the supply of the goods is prevented or delayed because of any circumstances beyond our reasonable control.
3.5 We will not be liable for any shortage in the goods as stated by us in our delivery notes, unless it is notified to us in writing within 3 business days of delivery, or in the case of complete non-delivery, unless it is notified to us in writing within 5 business days of the date of invoice.
3.6 We will not be liable for any damage to or deterioration of the goods as delivered, unless it is notified to us in writing within 3 business days of delivery, and you permit us and the carrier concerned or its insurers inspect and/or collect the goods at any time during your normal business hours.
3.7 The risk of loss or deterioration of or damage to the goods will be borne by you from delivery.
3.8 If you are unable or unwilling to accept delivery of the goods in accordance with these conditions on arrival of our carrier at the delivery address your normal business hours, we may retain the goods and arrange for or provide the storage and insurance of the goods concerned as we think fit at your expense. Where we provide such storage, we will be entitled to charge you at our then current standard rates for storage and handling. The appropriation or despatch of any of the goods for storage in accordance with this condition will be treated as constituting their delivery to you in accordance with the contract for all the purposes of these GTCs.

4 Prices and Payment

4.1 Where we have agreed to supply the goods over a period of more than three months from the date of the contract, and unless otherwise agreed by us in writing, the prices of the goods delivered after the three month period will be adjusted to reflect any increases in our standard prices for those goods as at the date of despatch.
4.2 Unless otherwise stated by us in writing, the prices for the goods exclude United Kingdom VAT, which where applicable will be charged extra at the rate on the date of invoice.
4.3 We reserve the right to change our policy on charging carriage in addition to the agreed selling price of the goods. Any chargeable carriage costs will be shown separately on our invoice. Any queries on our invoices must be made within 10 business days of their respective dates, failing which you will be considered to have accepted them.
4.4 Except to the then current level of any credit account you may have with us, payment of the prices for the goods and all related charges must reach us in cleared funds before the goods are despatched. To the extent that the prices for the goods and all related charges are within that level, they must be paid to us in cleared funds by the end of the month following that of the date of invoice, or as otherwise agreed by us in writing. We may at any time and at our entire discretion, discontinue your credit account or alter its level, by giving you notice in writing.
4.5 If you fail to pay any sum to us on the due date, or you make a voluntary arrangement with your creditors, have a receiver appointed, or a petition is presented for your administration, winding-up or bankruptcy, or you enter into liquidation or we have reason to believe that you will be unable to pay your debts to us as they fall due, all sums owed by you will become immediately due and payable, and we will be entitled to require payment prior to further delivery of the goods, or to cancel, suspend or terminate all or any further delivery of the goods, without incurring any liability to you.
4.6 All sums due to us will be paid in full without any set-off, counterclaim, deduction or withholding except as required by law. We may, without limiting other rights or remedies, set off any amount owed by you to us against any amount payable by us to you.
4.7 We may charge you interest on any sums not paid to us by the due date at the rate of 1% per whole or part month, and you will reimburse us for all debt collection and legal costs and expenses incurred by us in attempting to recover such sums. We may treat any sums received from you as being in payment first of any such costs and expenses, then interest accrued, and then all other amounts owed to us in date order, starting with the oldest, regardless of any disputes or your attribution of payment to any particular invoices.
4.8.1  The property in the goods will not pass to you until you have paid us for them and all other sums invoiced to you, and until that time you will keep them separate from other goods in such a way as to indicate clearly that they remain our property and in the condition in which they were delivered by us.
4.8.2  Until the property in the goods has passed, you will hold them as our fiduciary, and we will be entitled to have access to your premises at all reasonable times to inspect and remove them, but you may use or sell the goods as our agents in the ordinary course of your business, unless and until we terminate your authority to do so by written notice, or you have a petition presented for or enter into liquidation, administration, creditors voluntary arrangement or administrative receivership, on any of which events such authority shall stand revoked.
4.8.3  We may bring an action for the price of the goods even though the property in them may not have passed to you.

5 Guarantee and Liability

5.1.1 We will at our option rectify or replace or refund the original purchase price such of the goods as are shown to our reasonable satisfaction to contain material defects in design, materials or workmanship within the number of years from the date of delivery detailed below. This does not apply if you have not paid us the price for the goods and all related charges in full, or to goods that have not been properly installed, used and maintained under normal domestic conditions in accordance with our instructions, or have been altered or repaired or re-installed without our approval.

• Bathroom and Kitchen Taps and Mixer Taps – 10 years parts, 1 year labour (gold, painted and other special finishes – 3 years finish).

• Bristan Essentials Taps and Mixer Taps, Thermostatic Taps and Mixer Taps – 5 years parts, 1 year labour (gold, painted and other special finishes – 3 years finish).

• Mixer Shower Valves and Accessories – 5 years parts, 1 year labour (gold, painted and other special finishes – 3 years finish).

• Electric Showers and Power Showers – 2 years parts, 1 year labour.

• Pumps – 3 years parts, 1 year labour.

• Commercial Taps and Showers – 1 year parts.

• Kitchen Sinks – 25 years parts, 1 year labour (10 years parts for the Easyfit Kitchen Tap) 

Updated guarantee applies only to products purchased on or after 1st April 2021. See Technical Data Sheets on www.bristan.com for specific product guarantees.

Periodically we may offer end users enhanced guarantee periods on certain goods. To ensure you benefit from these offers you will need to visit our website www.bristan.com/guarantees and comply with all the registration requirements for these enhanced guarantee periods to be accepted by us.
5.1.2 Should we so require, we must be given every opportunity to inspect and test the goods concerned, if at all possible in situ as first installed, and we will need to see our applicable batch and delivery note details. If any of the goods concerned prove to our reasonable satisfaction not to be defective, or you give us the wrong batch or delivery note details, we will be entitled to make a reasonable charge for our efforts in establishing whether they fall within our obligations under condition 5.1.1.
5.1.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these GTCs.  
5.2 Except as agreed by us in writing and, in addition, the return of the goods is within 3 months of the original delivery date to you, you will not in any circumstances return any of the goods to us, unless they fall within our obligations under condition 5.1.1, and where the property in any of the goods returned to us has passed to you, they will nevertheless remain your property and at your risk unless we have agreed otherwise in writing before their return.
5.3 Except as stated above, we will not be liable for any direct, consequential or other loss, damage or injury suffered or incurred by you, and you will indemnify us fully against any claims made by third parties, in respect of the goods or otherwise arising from the contract. Our liability will in any event be limited to the price paid for the goods concerned. Nothing contained in the contract will, however, be treated as excluding or restricting any liability on our part for death or personal injury resulting from our negligence.
5.4 Except as stated above, and to the fullest extent permitted by law, all conditions, guarantees and representations, whether express or implied, statutory or otherwise in relation to the goods (other than such as relate to title to the goods) are excluded.
5.5 You acknowledge that our prices for the goods reflect these GTCs, and accordingly that you accept the above limitations on and exclusions of liability in exchange for those prices.

6 Trade Mark and Data Protection

6.1 Our trade mark BRISTAN is registered in the United Kingdom and throughout Europe. You will not use our trade mark, or any of the range or product names or images of our products, in any advertising or promotional material that has not been approved by us in writing beforehand, at our reasonable discretion. You will not use our trade mark, or any of the range or product names or images of our products, directly or indirectly on or in relation to any products of others, or as part of your company name, or any of your trading styles, storefronts or domain names, or anywhere in your website content, or on your delivery vehicles, and will ensure that none of your customers, or others with whom you are connected in the course of business, do so in relation to theirs. You will not use any other trade marks, range or product names or trading styles directly or indirectly on or in relation to our products. So as to maintain the integrity of our trade mark, and range and product
names, and in addition to any other remedies, we reserve the right to discontinue, suspend, withhold or cancel the supply of all or any of our products to you at any time without prior notice, should we have reason to believe, at our entire discretion, that you are in breach of this condition.
6.2 If you are a sole proprietor or partnership, you agree that we may from time to time seek to check your identity, and your creditworthiness and that of any other individuals found to be recorded at your address, with credit reference agencies and others, and record the information received from them. You understand that your personal information will only be used by us to decide whether to extend credit terms to you, in the credit management of your account, and to disclose to other companies in the Masco Corporation Group for their own trading purposes. We may also disclose your personal information to credit reference agencies and by way of response to requests for trade references from other businesses.
6.3 We advise you that telephone calls to us may be recorded for training and monitoring purposes.

7 General, Place of Jurisdiction and Applicable Law

7.1 If any provision or part-provision of these GTCs is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the GTCs.
7.2 If any provision or part-provision of these GTCs is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
7.3 We may amend these GTCs from time to time by notice to you (which notice may be by email or publication in our Product & Price Guide. Except as set out in these GTCs, no variation of these GTCs, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by us.

8 Anti-Bribery and Corruption

8.1 You shall comply with all applicable laws and regulations including, without limitation, all laws and regulations of the UK, including (i) those implementing or in furtherance of the Convention on Combating Bribery of Foreign Officials in International Business Transactions of the Organization of Economic Co-Operation and Development (OECD), which prohibits the payment of anything of value to governments, government officials, political parties, political party officials or relatives of such officials, whether directly or indirectly, to gain unfair advantage, obtain or retain business in marketing or selling products; and the UK Bribery Act 2010 (collectively, “Anti-Bribery Laws”).  
8.2 You shall at all times comply with the United States Foreign Corrupt Practices Act (“FCPA”), which prohibits the offering or payment of money or anything of value to a government official, including any official of a political party, for the purpose of gaining unfair advantage, obtaining, or retaining business.  A summary of the FCPA and its provisions can be found at www.justice.gov/criminal/fraud/fcpa. You warrant and represent that you (i) are familiar with the provisions of the FCPA, (ii) will comply with the FCPA in marketing and soliciting orders for goods and (iii) will not offer or pay any money or anything of value to a government official, including any official of a political party, for the purpose of gaining unfair advantage, obtaining, or retaining business.
8.3 You have not and will not take any actions in furtherance of an offer, payment, promise to pay or authorization for the payment or giving of money or anything else of value to any other person while knowing that all or some portion of the money or value will be offered, given or promised to such person for the purpose of influencing action or inaction for the purpose of securing an improper advantage.